My role
I was responsible for the UI design for the employee and employer end of the platform, as well as their landing page.
Due to NDA, I'm only able to show the employee side of the platform in this case study.
Auditing
The existing UI was not optimised for mobile, had unclear guidance into steps, and had poor UX patterns.
To identify areas for improvement, I conducted a heuristic analysis of the existing platform.
As I didn’t have access to customers or users during this project and the team required designs within a month, this approach allowed me to move forward efficiently.
Here were some key problems in the old platform:
- Forms weren't optimised for mobile, despite most users being high school students completing tasks on their phones.
- Instructions didn't give users enough context to know what was expected, leaving them to guess.
Final design
In the final designs, I have followed a design component library, while completely reworking the UI and introduced a new colour palette.
Icons and interactive states were designed with clarity and consistency in mind.
Mobile responsiveness was a key focus for the employee-facing experience, as many users primarily access it on their mobile devices.
Branding and visuals
Design notification emails and employee platform were designed with vibrant colours and playful illustrations* to suit a younger audience.
*Sources from a free library to meet tight delivery deadlines
Success
Because I left before the product launched, I could not obtain success metrics into this redesign.
That said, these are the metrics I would have tracked:
- Completion rate before first day of work
- Average time to complete the form
- Mobile vs desktop completion rates
- Support required to complete the form